Delete Your Account

You can delete your Snaptory account and the data associated with it at any time. This page explains how, what we remove, and what we keep.

Delete your whole account

In the Snaptory app, go to Profile → Delete Account and confirm. Your account, items and photos are deleted immediately and the app returns to the sign-in screen. This cannot be undone.

If you can’t sign in, email snaptory@commercebeacon.com from the email address on your account with the subject “Delete my account.”We’ll confirm the request and delete it for you.

Delete some of your data

You don’t have to close your account to remove data. In the Snaptory app you can delete individual items and locations — including their photos — at any time, and those records are removed from our systems.

What gets deleted

• Your account and profile, including your email address and user identifier.
• Your item photos and label images.
• Your inventory records — items and locations.

Deleting in the app removes this content from our live systems immediately. Residual copies in encrypted backups are purged within 30 days. Email requests are actioned within 30 days of verification.

Deleting your account does not cancel a paid subscription. Cancel that in Settings → Apple Account → Subscriptions on iOS, or Play Store → Subscriptions on Android, before you delete.

What we keep

We may retain limited records that we are legally required to keep (for example, billing or tax records related to a paid subscription) for the period required by law. These are kept only for compliance and are not used to identify or contact you.

For full details on how we handle your data, see our Privacy Policy.

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